Internet Purchases

All products will be inspected by our staff before the goods are shipped.

All items will be inspected upon their return.

Product Guarantee

All of our products come with our 30 day guarantee, where you may return faulty goods for exchange or refund of original purchase price. This does not affect your Statutory Rights.

If you would like to return items please contact us for a Return code and include:

  1. You will be asked for the reason for the return.
  2. Would you prefer a refund or exchange?
  3. Has the item has been used.
  4. You will need to confirm your name.
  5. Order number.
  6. Address and postcode.


Exceptions: Face Paint Pro reserve the right for hygiene purposes to remove the following items from our returns policy;  underwear, stockings, tights, contact lenses, eyelashes, cosmetics,hair products and all face painting products.


   In all instances where the packaging has been damaged, or goods have not been returned to us in a re-saleable condition, it will be at the sole discretion of Face Paint Pro whether we issue a full or partial refund. Disputed Items will be retained by Face Paint Pro until any dispute has been resolved.

Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'.

Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided.

We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 3 calendar months from their receipt back to us.

We aim to process your refund within 7 days. Please note if you paid via card your refunded may not show on your bank statement straight away.

Refunds will be made to the card / pay pal account that was used for the original purchase.


Shop Purchases

 If you have bought something in one of our stores and then just change your mind about it, you do not have any legal right to return the goods. Face Paint Pro however operates a Goodwill Policy that entitles you, our customers to return the goods to the store it was purchased from. The item can then be exchanged for alternative goods or for an in-store credit note.

To operate the Goodwill Policy we will require proof of purchase and that the goods are returned within 7 days.

Goods you wish to return must be returned in an unused condition along with their original packaging.

Any item removed from sealed packaging cannot be refunded.

The item(s) must be without use and in suitable condition for resale.


Broken and Faulty Goods.      

Magic Box offers a Full Refund Policy on any broken or faulty products; a full purchase price refund will be given on the return of any such goods. If you have purchased by Card, you will need the card you made your original purchase payment on.

If a products fault is not apparent at initial inspection you have 14 calendar days from the date of purchase to return the item to us along with the original receipt.

A full inspection of the goods will take place upon their return.

It will be at the sole discretion of Magic Box whether we issue a full or partial refund if the goods do not appear to be a manufacturing fault.


 To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Face Paint Pro/Pop Stencils, 60 Brook Street, 2/5, Glasgow, G40 2AB

To return your product, you should mail your product to: Face Paint Pro/Pop Stencils, 60 Brook Street, 2/5, Glasgow, G40 2AB

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you have received an incorrect shade/item in your order, please contact us within 7days and provide proof of postage when item has been sent to us at Face Paint Pro/Pop Stencils, 60 Brook Street, 2/5, Glasgow, G40 2AB

 We will reimburse you for postage costs and send out correct item within 7 days.

Missing Orders

We do our best to make sure your order arrives within a reasonable time frame. However, once the parcel leaves our premises it is the responsibility of the courier company. If your order has not been received within 4-7 days please get in touch with us to investigate with the courier company. Please allow up to 14 days for an investigation results.In the case of the parcel being declared lost refunds will be issued when the parcel has been missing from 30 days from the date of posting.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please return items using tracked mail. If an item gets lost in the post we will not be able to issue you a refund. Claiming a lost item via the postal service can take 6-12 weeks,


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