All products will be inspected by our staff before the goods are shipped.
All items will be inspected upon their return.
All of our products come with our 30 day guarantee, where you may return faulty goods for exchange or refund of original purchase price. This does not affect your Statutory Rights.
Before sending the parcel back to us, please contact us for a Face Paint Pro returns number
Please have the following available if you are to telephone or email us.
- You will be asked for the reason for the return.
- Would you prefer a refund or exchange?
- Has the item has been used.
- You will need to confirm your name.
- Order number.
- Address and postcode.
You will need to include the Returns Number with your parcel when sending it back to us, as failure to do so will result in delay of any refund.
Any item removed from sealed packaging cannot be refunded.
The item(s) must be without use and in suitable condition for resale.
Broken and Faulty Goods.
Face Paint Pro offers a Full Refund Policy on any broken or faulty products; a full purchase price refund will be given on the return of any such goods. If you have purchased by Card, you will need the card you made your original purchase payment on.
If a products fault is not apparent at initial inspection you have 14 calendar days from the date of purchase to return the item to us along with the original receipt.
A full inspection of the goods will take place upon their return.
It will be at the sole discretion of Face Paint Pro whether we issue a full or partial refund if the goods do not appear to be a manufacturing fault.
Exceptions: Magic Box reserve the right for hygiene purposes to remove the following items from our returns policy; wigs, underwear, stockings, tights, contact lenses, eyelashes, cosmetics,hair products and all face painting products.
In all instances where the packaging has been damaged, or goods have not been returned to us in a re-saleable condition, it will be at the sole discretion of Face Paint Pro whether we issue a full or partial refund. Disputed Items will be retained by Face Paint Pro until any dispute has been resolved.
Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'.
Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided.
We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 3 calendar months from their receipt back to us.
We aim to process your refund within 7 days. Please note if you paid via card your refunded may not show on your bank statement straight away.
Refunds will be made to the card / pay pal account that was used for the original purchase..
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please return items using tracked mail. If an item gets lost in the post we will not be able to issue you a refund. Claiming a lost item via the postal service can take 6-12 weeks,